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The way to successful outsourcing
More than a transaction processing company, we help our clients create an outsourcing model that
employs onshore and offshore labor and a loan processing platform that is structured to fit your business.
| The Company |
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Quatrro BPO Solutions (Quatrro) is a BPO Company created by the
most experienced BPO team based out of India, led by Raman Roy.
Raman's first foray into the BPO Industry was in 1992, when he led
the setting up of a captive Financial Resource Center for American
Express. This success encouraged Raman and his team to create a
back office operation for GE Capital in the mid 1990's. In March
2000, Raman struck out on his own to establish Spectramind, which
grew to become the largest third-party BPO Company in India and
was subsequently acquired by Wipro Ltd in July 2002.
Between them, the Management
Team of Quatrro has over 170 years of BPO operations experience
and has successfully transitioned over 600 processes for US and
European clients, creating over 35,000 new jobs in India.
Raman has been recognized through various awards including the Dataquest
Pathbreaker Award in 2002, the 2006 C fE Management Development
Institute Award for Corporate Entrepreneurship and the Trailblazer
Award for individual achievement at the Shared Service + Outsourcing:
2007 Global Conclave.
Quatrro was formally established in January 2006.
With their roots set deep in Business
Process Outsourcing (BPO), the people at Quatrro Mortgage Solutions
maintain a pioneer spirit when helping clients plan and implement
onshore and offshore loan processing.
Though rich in tradition with a history
of innovation and best business practices, Quatrro is a forward-thinking
firm that never flinches from its vision of putting clients on the
path to improved efficiencies, greater financial control and smoother
loan processing - all leading to higher quality loan products and
a better customer experience.
Why choose Quattro? We talk your
language. Our advantage begins with our complete understanding of
and first-hand experience in the mortgage lending arena. With processing
technology and labor resources in place and at the ready, the people
at Quatrro can immediately work alongside you to develop a custom
program that begins with cost savings and that can evolve into a
course of continuous improvement.
Make your move. Talk to us. We'll
answer all of your questions and address all of your concerns about
outsourcing and show you the role it can play in the future of your
business.
For more details visit http://www.quatrro.com
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| Resources and Operating Centers |
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| Our People |
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The
people of Quatrro are the real strength of our business.
So we take no shortcuts when it comes to recruitment, training and
retention programs. We recruit top candidates from leading universities
and convert 65 percent of our qualified applicants. By maintaining
a contemporary workplace and a culture of success, we attract many
trained specialists from top competing firms.
Our training is extensive and is required for experienced staff
members as well as new hires. It involves cultural as well as skill
and operational training, and prepares specialists in applied technological
fields.
Quatrro supports its employees with many educational programs, including
an Engineering degree program, MBA programs, leadership and other
proprietary programs.
By demonstrating this kind of loyal support, and by providing employees
with competitive compensation packages and a culture of continuous
improvement, we retain the most qualified among all specialists
in the outsourcing field.
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| Why We Are Different |
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We
talk your language. Our US team has extensive experience
in mortgage lending as well as a long history in business process
outsourcing (BPO). Among BPO companies, our knowledge and expertise
give you a distinct advantage through every phase of the outsourcing
process, especially during initial planning and preparation.
Our focus is squarely on preparing clients to adapt to the new model
and to quickly produce results. Once that's achieved, we move to
leverage new found efficiencies into value-adding areas that help
you grow and expand your business. Our U.S.-based loan processing
team and technology platform adds flexibility to your outsourcing
strategy and extends your capabilities.
At Quatrro, both on-shore and off-shore resources are available
to match your operational requirements. Our people are trained to
support your business at the highest levels of proficiency. They
take pride in producing positive results.
And finally, when you work with Quatrro, you're working with a rock
of reliability, financial stability and multi-national outsourcing
capabilities.
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| Executive Team |
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Gary
Bettin - CEO, Quatrro Mortgage Solutions Inc
Gary has over 25 years of Mortgage Industry experience.
He held senior executive positions where his responsibilities
included Sales, Loan Operations & Servicing and Finance.
Gary was the Business Operations and Electronic Banking Services
& Fulfillment Executive for Bank of America Consumer Contact Centers.
Prior to joining Customer Service and Support, Gary was the National
Servicing Executive for the Consumer Real Estate division within
BoA where under his leadership the business consistently achieved
industry leading performance metrics and was recognized as top
tier by key rating agencies. He also served as Executive Vice
President and Chief Financial Officer at Fleet Mortgage Group.
Gary is a 1976 graduate of Marquette University with a Bachelor
of Science degree in accounting, receiving his Certified Public
Accounting (CPA) status. He is a member of the American Institute
of CPAs and the Wisconsin Institute of CPAs and is active with
Freddie Mac and Fannie Mae.
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Shyam Sundar - COO, Quatrro Mortgage Solutions Inc
Shyam joins Quatrro with a decade and a half
experience in financial services and account management. His experience
cuts across financial services, manufacturing and telecom industries.
Shyam is a qualified Commerce graduate and a Chartered Accountant.
He is also a certified Six Sigma Black Belt.
Shyam's association with the Mortgage Industry, especially mortgage
off shoring, dates back to the late 1990's when he was part of
GE's Captive center based out of Gurgaon. Shyam left GE to become
part of the founding team at Equinox Corporation, a fully owned
subsidiary of i-flex® Solutions - an Oracle Group company. Prior
to joining Quatrro's Leadership team, Shyam ran operations of
Equinox as its Chief Operating Officer and is acknowledged as
an Industry expert specializing in mortgage processing for US
Mortgage banks.
Shyam has also worked for Motorola & GE Capital where he managed
the various offshore transition and operations processes. He has
successfully migrated various financial services processes from
the US to various offshore centers in India.
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Brian Woodbury - Vice President, Client Development, Quatrro Mortgage Solutions Inc
An innovative mortgage industry professional whose background spans business development, operations and risk management, Brian Woodbury is responsible for helping clients uncover new business potential by outsourcing.
Brian is the former managing partner for Benalty Consulting, a consulting company that worked with a private equity firm focused on mortgage and financial services. From 1997 to 2007, he held various positions with GMAC Residential Funding Corp., including Managing Director of Asset Acquisition, Director of Loan Acquisition and Director of Internal Risk Management. He has also worked for Cargill Financial Services, Travelers Express Company and TCF Bank.
Brian holds a Masters in Business Administration from University of St. Thomas and an undergraduate degree in finance from Iowa State University.
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