Quatrro Mortgage Services

Services customized to support all of your operations

Comprehensive outsourcing services, on shore and off shore, and loan processing technology that can support
end-to-end loan production, from loan submission to closing and servicing. Click on the buttons below for details.

Quatrro is prepared to support every phase of loan processing through its on-shore and off-shore facilities. Our Web-based technology platform is a model of flexibility and can be modified to match your loan processes, wheter you specialize in retail or wholesale lending.

When all is said and done, service quality is equal to the quality and integrity of those providing the services. Quatrro's record of success speaks for itself. And our commitment to providing complete and outstanding service to every client, every day, is the hallmark of our business.

Complete outsourcing services: off-shore, on-shore, on time

Through its on-shore and off-shore processing facilities, Quatrro can provide traditional outsourcing services to
support all phases of loan production, closing and servicing. Quatrro professionals are recruited, trained and certified
to support a variety of loan services, from underwriting to quality control and timely document preparation.

Loan set-up
Electronic loan file set-up services are typically performed at our off-shore processing facility. Services can include file preparation, ordering credit and fraud check, verify for compliance and prepare for underwriting.

Loan underwriting
Underwriting services are usually conducted on shore, as they are closely coordinated with client activities. Quatrro's underwriting team receives ongoing training to ensure thorough understanding and application of investor and lender underwriting guidelines. Every underwriter is licensed and certified. You retain the final decision regarding which loan files go to docs.

Document preparation
Document preparation is usually performed off shore, and can include file prescreening to ensure a loan is eligible for final docs and data integrity checks, minimizing disruptions at the close. As part of this service Quatrro can order flood certs and insurance and run section 32 (high cost) calculations in accordance with federal and state guidelines.

Trailing documents
Through its on-shore processing facility, Quatrro collects original signatures, recorded mortgages and deeds of trust, together with the title insurance policy, and ships them to the appropriate investor. Quatrro can also reconcile investor lock with purchase advice.

HMDA audit
Services include analysis and reporting of HMDA data to ensure compliance, typically performed in our off-shore processing center.

Quality control and shipping
Loan quality control is assured through Quatrro's Six Sigma methodologies. Trained processors follow checklists, strict operating procedures and audit guidelines to ensure accuracy and file completeness. In addition, we can perform random file audits as required by investor.

Loan boarding audit
Quatrro's loan boarding audits, performed in off-shore processing centers, reduce risk and assure compliance with investor guidelines by verifying information and validating that all required documents are in the loan file early in the process, well before the loan gets too far in the pipeline.

Payoff processing
At our on-shore processing center we can handle inquiries regarding loan pay-off amounts, and reconcile to the pay-off date.

Loss mitigation
Quatrro's outsourcing services include payment tracking, collections and skip-tracing, performed at our on-shore processing facility.

Effectively manage Default Processes
Quatrro provides support and solutions to effectively manage Default processes. Our array of services includes simple process such as Referral setup to more complex processes such as preparation of Complaints & Summons package and the Motions for Summary Judgment. We understand today’s need of evolving business and deliver world class service, ensuring accuracy and maximizing bottom line efficiency.

In the Foreclosure space, we provide support to clients both in Judicial and Non-Judicial states. The specific processes we perform for Leading Law Firms are as follows;

1. Foreclosure

Judicial States:

Receive and setup referrals
We access Lender websites (Lenstar, Vendorscape, NewTrak, Clarifire, www.countrywide.com etc) in a secured environment and download the referrals. These referrals are subsequently setup in the client’s Foreclosure Management System.

Title Search & support Title Exam/Review
We perform Title Search on Taxes, Names and Properties. All the relevant documents viz. liens, judgments, affidavits, tax are retrieved and electronically filed.

We also perform preliminary review of the documents and prepare a Title Summary. This is subsequently reviewed by attorneys and acts as a guideline to prepare Complaints & Summons and the Assignment of Mortgage.

Prepare Assignment of Mortgage
We prepare Assignment of Mortgage which is subsequently sent to the end Lender for execution.

Generate Complaints & Summons Package
Based on guidelines provided by the Client, we prepare the Complaints and Summons package which is subsequently filed in the courts.

Prepare Affidavit of Indebtedness
We request the Lender for the figures and prepare the Affidavit of Indebtedness document. This document is then sent to the client for execution. We then follow up with the Lender for the executed Affidavit of Indebtedness wherever required.

Facilitate Process of Services
We support certain activities within the Process of Service by accessing the process server’s websites and update the latest status of the Service in the Client’s Foreclosure Management System.

Prepare Motion for Summary Judgment
We prepare the Motion for Summary Judgment document which is subsequently filed in the Courts.

Non Judicial States:

Receive referral
Foreclosure referrals are received from various client websites – Lenstar, Vendorscape, NewTrak, Clarifire, www.countrywide.com etc). We accesses client websites in a secured environment and download the Foreclosure Referral and Loan Documents such as Recorded Security Deed and Note. Some clients prefer sending the complete referral package via email.

Verification
The following information is verified and included in the foreclosure referral package:

Bankruptcy Search on PACER website

Active Military status

Property Address on USPS website

Pre Sale Process
Based on all the above mentioned documents a foreclosure case is opened in the Foreclosure Management System. Documents such as Acceleration Letter, Notice of Sale, FDCPA letter, Publication Affidavit, HUD Occupancy Letter, Deed under Power, etc are prepared. We also assign the Certified Mail Numbers for mailing the documents to the defendants.

Post Sale Activities
Based on the state specific guidelines the Foreclosure Advertisement is published numerous times in the local Newspaper before the property goes into sale/auction. Publication Packages are sent to the Local Newspapers and the necessary follow-ups are performed to ensure desired number of timely publications.

Advertisement Quality Check
We access the publisher’s website and download advertisement tear sheet. The sale/foreclosure advertisement published in the newspaper is reviewed for accuracy and the required corrections are made.

2. Bankruptcy

Quatrro supports law firms and processing firms in receiving the various types of Referrals and setting them up in the relevant Bankruptcy Management System:

Proof of Claims

Motion for Relief

Plan Objection

Amended POC

Plan Review

Re-Affirmation

The activities completed by Quatrro are:

Receive Referrals
We access various Lender websites such as Lenstar, Vendorscape, NewTrak, Clarifire and download the Bankruptcy Referral and Loan Documents such as Security Deed, Note, Assignments, Title Policy, etc.

Bankruptcy Search
The Names, Case Numbers and Social Security Numbers mentioned on the referral for the debtors / borrowers are used to perform bankruptcy search on the PACER website. The current and prior bankruptcies Docket Report, Claims Register, Plans & Schedules are extracted from the website based on the current bankruptcy chapter filed in the court.

Foreclosure Verification
The Foreclosure management system is accessed and a check is performed using the borrower / debtor name, the property address and the loan number to verify and note the status of Foreclosures.

Opening a Bankruptcy File / Matter
As per the information gathered from the above documents a Bankruptcy File is opened in the Bankruptcy Management system. We analyze the documents and enter relevant information related to

Borrower information, Debtor information, property information, Loan information
Bankruptcy case details like Petition Date, Creditor Meeting date, Plan confirmation hearing date etc.

3. Evictions

Quatrro supports leading Law Firms and processing firms in receiving Eviction referrals and opening Eviction cases in the relevant Foreclosure Management System to prepare an Eviction Package. The activities completed by Quatrro are:

Receive Referral
Eviction Referrals are received from the client. This may also include the Security Deed along with the other loan documents.

Verification
The following verifications are performed and included in the Eviction package:

Bankruptcy Search on PACER website

Active Military status

Property Address on USPS website

Open a Case
Based on all the above mentioned documents an Eviction case is opened in the Foreclosure Management System where the parties and case information is entered. A unique client matter number is assigned for billing the end client.

Eviction Package
It is prepared for the client’s attorney to file in the court.

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Ensuring the procedure
Quatrro provides multiple title related services ensuring the procedure is carried out in compliance with the state specific guidelines and as per the instructions of all the parties involved.

Title Order

Identify the type of Title Report required for the case – Full Coverage or Limited Coverage
Send request for a Title Report to the client’s preferred vendor
Follow up for the requested Title Report with Title Company

Title Search

A check of public records to be sure that the borrower/seller is the recognized owner of the real estate and that there are no unsettled liens or other claims against the property.
A search is done on the property and the owner to identify the liens and obligations on the property.
The search is requested in order to verify if the property is free from liens so that it can be purchased or a loan can be lent on the property or the property can be foreclosed.
Specific activities include;
- Tax Search
- Name Search
- Property Search
- Retrieve title instruments/documents
Prepare electronic file of the Title documents

Title examination

The objective of Title Examination is to verify for the client, that the property is free from loans and encumbrances.
In the case of a foreclosure, rules may vary from state to state. The specific activities include;
- Identify the owners
- Identify Liens and Judgment
- Check the sequence of ownership
- Search for the address of the lien holder
A detailed summary is prepared for the Client to review

Title Review

Once the Title Report is received from the requested source, the same is verified / matched with the Notice of Sale, Client Loan / Default Management systems by our Paralegal team. The following information is verified;
- The chain of title ownership
- The proper execution of the various documents such as Security Deed, Warranty Deed and Liens
- Identify title issues, if any
- Probate for any Tax Liens and Federal Liens

Preliminary Title Report
Quatrro reviews and validates Title chain documents such as Deeds, Subordination, Notices, Assignments, etc. We also validate name search documents such as Abstract Judgments, State Tax Liens and make corrections as required. Any exceptions are then reported to the client.

The various documents which are retrieved and analyzed are as follows:
Tax sheet, Property index, General index, Deeds, Deed of trusts, Mortgages, Assignment of deed of trust, Subordination agreement, Substitution of trustee, POA, Reconveyance, Mechanics lien, Tax lien, Judgments, among others.

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Quatrro offers an end to end array of loan modification services

Eligibility Determination

Capture the data from identified loan pool such as Loan term, Interest Rate, Program/Product, Payment history, unpaid principal balance, borrower information, property information etc
All the key data points entered in Eligibility check software
Receive all the information required for eligibility check
Compile all the information to prepare an eligibility matrix

Case Setup

Create loan modification case file in case management system
Upload the imaged documents related to loan file in the application software
Perform a pre-screen of documents and data
Perform Data integrity audit
Communicate with borrower for further action
Assign to Loan Modification Case Reviewer

Case review and New term determination

Review loan modification documents and data in the system file
Perform Net Present Value test to determine if modification is required
Perform Standard Waterfall process
Evaluate file and analyze findings
Calculate proposed payment amount and new loan terms

Case decision

Lender/Servicer receives the files for review
Lender Approves new terms as provided by Quatrro reviewer
Lender then Modifies loan future terms
Approves it for documents processing

Loan documents modification

Quatrro Pre-screens the file for preparing loan modification documents
Prepares loan modification package
Sends package to borrower for signature

QC signed package

The onshore/offshore Quality team Performs quality review on documents package
The team Reviews the signed package from borrower
Informs Servicing Desk of trial period and new loan terms
Close Case upon execution of modification

Servicing

Quatrro prepares the documents such as trial period payments, taxes, insurance and executed documents
Send new Payment coupons to borrower
Quatrro enables tracking interim payments accurately and also supports interim or ongoing servicing

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Flexible technology that meets your objectives

Quatrro's on-shore technology center supports a robust mortgage processing platform capable of supporting
loan submission, pricing, locking, document imaging, closing and post-closing quality assurance steps.

Call it your own
The platform can be tailored to display your identity with ours invisible to your users and customers. Our mission is transparency to your customers.

Change the way it works
Designed as a set of discrete but connected components, you can elect to use the end-to-end platform or integrate individual decisioning or processing modules to form your own solution.

Tailor it to your production
Quatrro's technology is designed to support the ever-expanding diversity of products made available by Wall Street, the GSE's and private pass-through investors. Pricing and loan guidelines, even automated underwriting functionality, can be easily modified to match your product portfolio.

Receive full support
Our in-house technology team provides around-the-clock hosting and technical support to ensure total reliability. We have experienced systems development and testing teams who adapt the technology to the constantly evolving market conditions and policies.

Our eleven-step method for better processing

Loan processing technology adapted to meet your specific requirements, employing on-shore and
off-shore resources.

Product eligibility and pricing
A decisioning engine that delivers real-time pricing with "best offer" based on instant rate comparison to par. Loan matching uses loan underwriting guidelines matched to the borrower's profile to provide "best fit" with available loan programs.

Rate locking
A rate locking feature that enables brokers and loan representatives to forward lock a loan and modify or extend an existing rate lock.

Receiving
By logging into a private Web portal that features your company name and identity, brokers and loan agents can upload application files using a Web browser or PDA in 3.2 file format. They can also submit the signed application (e.g. 1003, 1008, GFE, TIL) via our worldwide Fax servers.

Loan set-up
A module that supports loan file set-up with supporting information services ordering, such as credit, fraud detection/AVM, compliance assurance and integrated automated underwriting.

Underwriting
A workflow application that employs Quatrro's "3C" underwriting methodology to support examination of credit, capacity and collateral.

Customer service
This interface provides real-time, Web-based customer service visibility into loan status and loan limiting conditions, facilitating personalized, responsive service.

Documents
This module provides the workflow processes needed to ensure file completeness and integrity prior to ordering docs. It also supports Section 32 (high cost) audits.

Funding
This component supports a final review prior to funding with workflow applications that enable final review, clearing of loan conditions and wiring of instructions to the escrow or title officer or closing attorney.

Shipping
Using this component, closing documents can be scanned and uploaded into an electronic file for shipment to investors.

Purchase clearing and reconciliation
This post-closing module supports clearing suspense conditions required by the investor to be cleared prior to loan purchase.

Trailing documents
Using this component, you can collect and attach trailing documents such as the recorded trust deed or mortgage and the title insurance policy, and forward to the appropriate investor.

Default management
Quatrro can provide end-to-end services in judicial and non-judicial foreclosure states, from file set-up in the client's own foreclosure management system to coordination of sale and completion of all legal documents. In addition, Quatrro will support back-office bankruptcy order processing.