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Services customized to support all of your operations
Comprehensive outsourcing services, on shore and off shore, and loan processing technology that can support end-to-end loan production, from loan submission to closing and servicing. Click on the buttons below for details.
Complete outsourcing services: off-shore, on-shore, on time
Through its on-shore and off-shore processing facilities, Quatrro can provide traditional outsourcing services to support all phases of loan production, closing and servicing. Quatrro professionals are recruited, trained and certified to support a variety of loan services, from underwriting to quality control and timely document preparation.
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Loan set-up
Electronic loan file set-up services are typically performed at our off-shore processing facility. Services can include file preparation, ordering credit and fraud check, verify for compliance and prepare for underwriting.
Loan underwriting
Underwriting services are usually conducted on shore, as they are closely coordinated with client activities. Quatrro's underwriting team receives ongoing training to ensure thorough understanding and application of investor and lender underwriting guidelines. Every underwriter is licensed and certified. You retain the final decision regarding which loan files go to docs.
Document preparation
Document preparation is usually performed off shore, and can include file prescreening to ensure a loan is eligible for final docs and data integrity checks, minimizing disruptions at the close. As part of this service Quatrro can order flood certs and insurance and run section 32 (high cost) calculations in accordance with federal and state guidelines.
Trailing documents
Through its on-shore processing facility, Quatrro collects original signatures, recorded mortgages and deeds of trust, together with the title insurance policy, and ships them to the appropriate investor. Quatrro can also reconcile investor lock with purchase advice.
HMDA audit
Services include analysis and reporting of HMDA data to ensure compliance, typically performed in our off-shore processing center.
Quality control and shipping
Loan quality control is assured through Quatrro's Six Sigma methodologies. Trained processors follow checklists, strict operating procedures and audit guidelines to ensure accuracy and file completeness. In addition, we can perform random file audits as required by investor.
Loan boarding audit
Quatrro's loan boarding audits, performed in off-shore processing centers, reduce risk and assure compliance with investor guidelines by verifying information and validating that all required documents are in the loan file early in the process, well before the loan gets too far in the pipeline.
Payoff processing
At our on-shore processing center we can handle inquiries regarding loan pay-off amounts, and reconcile to the pay-off date.
Loss mitigation
Quatrro's outsourcing services include payment tracking, collections and skip-tracing, performed at our on-shore processing facility.
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Flexible technology that meets your objectives
Quatrro's on-shore technology center supports a robust mortgage processing platform capable of supporting loan submission, pricing, locking, document imaging, closing and post-closing quality assurance steps.
Our eleven-step method for better processing
Loan processing technology adapted to meet your specific requirements, employing on-shore and off-shore resources.
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Product eligibility and pricing
A decisioning engine that delivers real-time pricing with
"best offer" based on instant rate comparison to par. Loan
matching uses loan underwriting guidelines matched to the
borrower's profile to provide "best fit" with available loan
programs.
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Rate locking
A rate locking feature that enables brokers and loan representatives
to forward lock a loan and modify or extend an existing rate
lock.
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Receiving
By logging into a private Web portal that features your company
name and identity, brokers and loan agents can upload application
files using a Web browser or PDA in 3.2 file format. They
can also submit the signed application (e.g. 1003, 1008, GFE,
TIL) via our worldwide Fax servers.
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Loan set-up
A module that supports loan file set-up with supporting information
services ordering, such as credit, fraud detection/AVM, compliance
assurance and integrated automated underwriting.
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Underwriting
A workflow application that employs Quatrro's "3C" underwriting
methodology to support examination of credit, capacity and
collateral.
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Customer service
This interface provides real-time, Web-based customer service
visibility into loan status and loan limiting conditions,
facilitating personalized, responsive service.
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Documents
This module provides the workflow processes needed to ensure
file completeness and integrity prior to ordering docs. It
also supports Section 32 (high cost) audits.
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Funding
This component supports a final review prior to funding with
workflow applications that enable final review, clearing of
loan conditions and wiring of instructions to the escrow or
title officer or closing attorney.
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Shipping
Using this component, closing documents can be scanned and
uploaded into an electronic file for shipment to investors.
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Purchase clearing and reconciliation
This post-closing module supports clearing suspense conditions
required by the investor to be cleared prior to loan purchase.
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Trailing documents
Using this component, you can collect and attach trailing
documents such as the recorded trust deed or mortgage and
the title insurance policy, and forward to the appropriate
investor.
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