Quatrro Mortgage Services :: When Does Outsourcing Deliver a Proven Advantage?

When Does Outsourcing Deliver a Proven Advantage?

Some mortgage processes are particularly well suited for outsourcing. Here is a list of processing activities
where lenders have succeeded in leveraging outsourced labor and technology to their advantage.


		Repetitive processes that have a high labor component

		When you need fast and reliable turn-around

		Processes that require fact-checking, verification or validation

		Compliance-related processes, such as forms and report preparation

		Routine account set-up and documentation

		Assistance with foreclosures and bankruptcies

Repetitive processes that have a high labor component

Loan set-up

Document ordering

Outsourcing reduces labor costs and can yield better loan file integrity. Depending on your requirements, 100% of loan file information can be verified at significantly lower cost than internal processing, ensuring full compliance with loan file guidelines and smooth loan closing. Quatrro Q::Plex connects your organization with our on-shore and off-shore processing centers to deliver a paperless mortgage file ready for shipment.

In addition to significantly lowering costs, outsourcing document ordering can improve the integrity of loan files and streamline the process, eliminating last-minute glitches caused by missing or incomplete information. By following loan guidelines and thoroughly documenting processes, experienced staff at Quatrro's on-shore and off-shore processing centers can perform a thorough check for file integrity. They can also order flood insurance and prepare closing documents. Our flexible processing platform, can deliver a paperless loan file directly to title or escrow for the close.

When you need fast and reliable turn-around

Preliminary underwriting

Loan processing

Performed according to loan guidelines and your documented processes, it's relatively easy to outsource. You'll enjoy reduced labor expense and a more streamlined underwriting process, because the lower cost of outsourced labor enables more rigorous quality control to ensure file completeness and accuracy. Experienced underwriters can focus on examining the details of the file and spend less time chasing down information.

Thanks to Web-based technology, outsourcing your loan process can produce labor cost savings and yield meaningful improvements in file quality and turn-time. Fundamentally, processing a loan is a matter of following instructions and paying close attention to detail - characteristics of outsourcing that have been clearly demonstrated. Quatrro's up-front documentation and analysis of every step in your process yields better workflow. Our on-shore and off-shore processing centers and our end-to-end loan processing platform provide the foundation for cost savings and higher performance. You retain complete control over where and how each step in loan processing takes place.

Processes that require fact-checking, verification or validation

Employment verification

Document verification

Quality control, accuracy or fact-checking

Compliance verification

HUD1 review

HMDA audit

Outsourcing delivers reduced labor cost and faster turn-around. Requests for verification are continuously monitored to obtain the needed verification and avoid delays in loan processing. Loan verifications are included in the electronic loan file produced by Quatrro's Q::Plex platform.

Greater file integrity and lower cost with no delays in processing: these are the advantages of outsourcing quality control processes. Cleaner files result in a smoother close with minimal demands for trailing docs and last-minute corrections. Lender/investor confidence also improves with quality loan documentation.

Outsourcing can enable pre-and post-funding quality control on 100% of your loan files as reduced labor costs allow for greater loan scrutiny. Automation is also key. Paperless mortgage files can be more thoroughly reviewed for accuracy and completeness as some of the validation steps are automated.

Ideal for outsourcing since this is largely a forms-completion task that can be sent to an off-shore processing center. In addition to lowering cost, outsourcing this activity often improves the integrity of the compliance process because the steps are thoroughly documented.

One of those just-in-time documents essential for a successful close. When this process is entrusted to an experienced outsourcing firm that follows well-documented processes and uses technology to validate and document fees and closing costs, the effects are significant and favorable. Paperless mortgage technology accelerates the process and produces a more reliable outcome because HUD1 content is included within the file.

Ideal for outsourcing, particularly when your outsourcing partner has the technology to compile and prepare a thorough analysis of your lending patterns. Outsourcing reduces cost and ensures a regular, thorough evaluation of lending practices.

Compliance-related processes, such as forms and report preparation

Good Faith Estimate

Outsourcing preparation of the good faith estimate reduces costs and leads to more consistent application of fee and pricing policies, lowering the risk of predatory lending claims.

Routine account set-up and documentation

MERS registration

Document verification

A classic back-office activity easily outsourced for reduced labor cost and more timely delivery. Particularly effective when your outsourcing provider has the technology to facilitate electronic delivery using MISMO standards.

In addition to the obvious cost savings potential, outsourcing document verification can lead to greater loan file integrity, smoother closing and faster shipping of documents. Particularly effective when performed using loan processing technology that can facilitate the creation of a paperless loan file.

Assistance with foreclosures and bankruptcies

Foreclosure processing

Bankruptcy

Processing foreclosures requires meticulous attention to detail and coordination of critical deadlines and events. The process begins with file set-up using information culled from referrals delivered via the lender's default management system. Next, legal notice must be given, which requires a title search and examination to identify all lien holders, including the presence of Federal tax liens. The title search also provides the opportunity to perfect a loan file prior to foreclosure filing. Preparing legal filings requires exacting quality control to protect the beneficiary's interest and to avoid last-minute interruptions in the foreclosure process caused by errors in documentation. If the default does not cure, the property goes to sale, which is a carefully choreographed event that involves bid and sale instructions communicated just in time to the location of the auction. Instructions may be communicated by voice, in which case they must be verified and documented to ensure compliance with lender and investor guidelines.

Outsourcing expands your organization's capacity to deal with foreclosure volumes and, in many cases, creates efficiencies because processes can be organized so they operate in parallel. This frees time to perform case reviews and file quality control, minimizing potential for costly and time-consuming errors. In addition, documentation processing is both time-sensitive and labor-intensive making this an ideal outsourcing activity. Among the outsourcing benefits: faster response, improved turn-time and quality control and smoother processing.

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Bankruptcy back-office functions include receiving and processing referrals and setting up and verifying files using client foreclosure and bankruptcy management systems, such as LenStar, NewTrack, Clarifire and VendorScape, and PACER, the on-line Federal court records resource. In addition to file set-up, outsourced activities can include documenting bankruptcy orders and preparing and maintaining claims and legal filings.

The right outsourcing partner can help you take the stress out of bankruptcy processing with file set-up and quality control, research and document preparation, working in tandem with your legal team to ensure the best possible outcome. When you outsource, you expand your productive workday because off-shore resources enable around-the-clock processing. This allows you to coordinate activities in parallel, creating new windows of time for file review and verification. In turn, your capacity to handle a greater case volume increases.

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